This module covers the following topics:

• Creating an effective schedule and minimizing failed appointments by measuring and monitoring key trends in your practice
• Having the doctor develop a written vision statement and clearly communicate it with the entire team
• Evaluating the current schedule, imagining the ideal day and then creating systems and processes to achieve the vision and goals
• Pre-blocking using the "X-schedule" technique
• Training the team and retraining patients to avoid cancellations
• Creating a "failed appointment" policy