This module covers the following topics:

• Preappointment communication techniques to get the patient to the next level of their needed dentistry
• Creating ownership and urgency by co-diagnosing with the patient
• Communicating the patient’s “story” as the team passes off patients from team member to team member, reinforcing quality of care
• Establishing a system of informed consent and eliminating the element of surprise for the patient
• Providing the patient with payment options to increase treatment acceptance